How to unlock a banned, locked or permanently disabled Snapchat account

Yes. Our account recovery lawyers act for clients in the United States, as well as across the EU and worldwide. We build the file, send a legal demand letter to the Snapchat legal team and follow up until the account is restored.

The flat fee is $950 for the United States and the rest of the world, or €850 in the European Union, all inclusive, with a written fee agreement and a reply within 24 hours.

Snapchat provides a support form ("My account was hacked", then the option for losing access to your email and number) that lets you report the situation; an identity check may be requested.

When this channel goes unanswered, which is common, we rebuild proof of your digital identity (ID documents, phone bills, chat screenshots, usernames of your recent contacts) and demand an adversarial identity verification under the rectification right in Article 16 of the GDPR, backed by a legal demand letter sent to Snap Inc.

Immediately preserve all evidence of your previous control of the account: old Snapchat sign-in emails, profile screenshots, the username, bills for the associated phone number.

Report the hack through Snap's dedicated form, then file a criminal complaint for identity theft and fraudulent access to a data processing system: the complaint is strong evidence in the legal demand letter we then send to Snap to obtain restoration of the account and reversal of the hacker's changes.

Based on the hundreds of cases handled by the firm, the average timeframe is around one month from the date our legal demand letter reaches Snap. Straightforward files, such as an erroneous lock or a well-documented hacking, are often resolved faster; accounts presented as permanently banned or files involving repeated violations require a denser legal argument and may take longer.

Snap Inc. may decide to lock or ban your account if it detects a violation of its Community Guidelines. Since its decisions are largely automated, errors are frequent, especially in cases of coordinated false reports or erroneous automated detection. That's where we step in: to make Snap Inc. see reason and reverse its decision.

Yes. We act for clients from every country of origin. Wherever you live in the European Union, from Germany to Spain or Poland, we rely on the DSA and the GDPR. In the United States, we act under the platform's US terms.

Anywhere else, we build the case on the terms of service you accepted, on the consumer and data protection rules of your country of residence, and on the remedies open before the group entity that actually controls the account (Meta Platforms Inc., TikTok USDS Joint Venture LLC, Snap Inc. or Google LLC depending on the service). We work in English and several other languages.

Yes. The DSA and the GDPR are EU regulations: they apply in the same way in all 27 Member States.

Whether you live in Germany, Spain, Italy, the Netherlands, Poland, Ireland or any other Member State, our legal demand letter is served on Snap Group Limited, the entity that handles Snapchat accounts for Europe, on the same legal grounds and at the same flat fee. The whole case is handled remotely, in English and several other languages.

Yes. A United States Snapchat account is governed by Snap Inc.'s terms of service, whose US amendment provides for California law, individual arbitration and a designated California forum. The DSA does not apply to that contract, so our notice is grounded in the commitments Snap has taken in its terms, in applicable California consumer rules and in the escalation channels of the company.

We decide with you whether arbitration or a court filing serves the file better, alongside US counsel where local representation is required. The fee can be quoted in dollars, from $950 USD.

The temporary lock (often 24 hours) is a precautionary measure that lifts automatically or after a simple verification. The permanent lock is presented as final by Snap Inc. and requires a formal challenge. Legally, neither measure is irreversible as long as the account data remains stored.

We find that in the overwhelming majority of cases handled by our firm, when it is an error on Snap Inc.'s part or an unfounded report, we succeed in unlocking our clients' Snapchat accounts. We also intervene if your appeal has been previously rejected by the platform.

Our fee is fixed and agreed in writing upfront: professional ethics rules do not allow lawyers to tie their fees to the outcome, so you always know exactly what you pay.

Snap Inc. automatically detects the use of third-party apps modifying the official client and generally applies an immediate lock. Unlocking remains possible by justifying the uninstallation of the disputed app and by obtaining a compliance commitment. Our legal demand letter argues on the proportionality of the sanction under Article 17 of the DSA.

Our fees, from €850 (European Union) or $950 (United States and worldwide), include: building your case and analyzing your supporting documents, drafting the contextualized and legally substantiated legal demand letter, sending by tracked registered or certified mail to Snap Inc., exchanges and negotiations directly with the internal counsel, assistance in guiding you through restoring your account.

This flat fee covers one account: if several accounts are involved, a tailored quote is provided. Your fixed fee is confirmed in writing before we start.

No, we are a fully independent law firm. We rely on the European regulations, in particular the DSA, and on the rules applicable in your own country when you live outside the European Union.

A permanent lock presented as final by Snap Inc. is not legally irreversible. As long as the account data remains stored, restoration remains technically possible and legally enforceable when the statement of reasons is deficient under Article 17 of the DSA or when the alleged facts are erroneous.

Yes, in the vast majority of cases. Memories and saved Snaps are stored server-side by Snap Inc. and become accessible again as soon as the account is reactivated. In case of partial loss, we require full restoration on the basis of the right of access and rectification provided by Articles 15 and 16 of the GDPR.