Facebook account hacked, suspended or banned
Take back control of your Facebook.
Hacking, suspension, impersonation: our attorneys step in and recover your account, legally and lastingly, from €690 excl. VAT.
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What is the role of a lawyer for recovering a Facebook account ?
Recovering a deactivated, hacked or banned Facebook page or account starts with a formal notice served on Meta Platforms Ireland Limited under Articles 17 and 20 of the DSA (Regulation (EU) 2022/2065), which prohibit any suspension without clear reasons and keep the internal complaint mechanism open for six months. LCEN summary proceedings may be brought if restoration fails.
Our commitments
Why choose INFLUXIO.
✓ Independence
We are a fully independent law firm based in Paris and Brussels, serving clients throughout Europe. Our team is rated 4.9/5 by our clients on Google Reviews.
✓ Expertise
We contact META to recover your suspended, banned or hacked Facebook account through a formal legal notice. We then negotiate directly with META to recover your account as quickly as possible.
✓ Experience
For several years, we have helped hundreds of people successfully recover their Facebook accounts, which proves particularly complex without our support.
✓ Transparency
We take no commission and work exclusively on a fixed-fee basis, with full transparency from the start of the engagement. No additional fees requested.
Client reviews
4.9/5 on GoogleWhat our clients say.
“I had to call on INFLUXIO because my account was hacked, and having received no response from Meta, I contacted them for help. They guaranteed they could recover my account within about a month. Indeed, I recovered my account just over a month later! Thank you.”
★★★★★ - Cyrielle U.
“INFLUXIO intervened and within 10 days, I was able to recover my account. I don't have the words to express my gratitude and the respect I have for this lawyer, with whom I always had excellent phone conversations. Thank you.”
★★★★★ - Leila F.
Contact
Contact INFLUXIO.
Would you like to schedule a meeting or get a quote?
We respond within 24 hours.
Pricing details
Learn more about our fees.
A single flat fee. From €690 excl. VAT.
Our team, led by Maître Alexandre BIGOT-JOLY and Maître Raphaël MOLINA, has specialized in social media and particularly Facebook for several years.
- ✓Building your case and analyzing your supporting documents
- ✓Drafting the contextualized and legally substantiated formal notice
- ✓Sending and tracking by registered mail to META
- ✓Exchanges and negotiations directly with META
- ✓Assistance in guiding you through restoring your account
Personal account and professional page. Two distinct procedures.
Meta strictly distinguishes personal Facebook accounts from the pages, groups and Business Manager accounts attached to them. Disabling a personal account automatically removes access to all administered pages, ongoing ad campaigns and installed pixels. Recovery requires a distinct argument for each affected entity. Our firm documents the full Business Manager scope in the formal notice sent to Meta in order to obtain a complete restoration.
The Oversight Board. An independent appeal to handle with discernment.
The Meta Oversight Board, established in 2020, is an independent appeals body able to overturn moderation decisions. Its jurisdiction nevertheless remains limited to a small number of symbolic cases and review timelines frequently exceed six months. Our firm favors a direct formal notice to Meta's legal counsel, faster and better suited to individual situations, reserving Oversight Board referrals for files raising an issue of principle.
Identify the exact ground of suspension before taking action.
Before any contentious step, we ask our clients to retrieve the exact wording of the rule invoked in the Facebook Account Status panel, accessible through the Meta Accounts Center, as well as in the email sent by Meta Support. That qualification drives the legal argument and the identification of any breach by Meta of its statement-of-reasons obligation under Article 17 of the DSA. A vague, generic or contradictory ground already constitutes a usable lever in the formal notice.
The exhibits we ask for to build your case.
To process your case efficiently, we expect dated screenshots of the suspension notification, the personal account handle along with every page, group and Business Manager account attached to it, any prior violations displayed in the Account Status, the history of ad campaigns and any earlier exchanges with Meta. The quality of these exhibits directly drives the speed of review and the evidentiary strength of the formal notice.
Real-world timelines observed by our firm.
Article 20 of the DSA requires diligent and timely handling of internal complaints without setting a fixed time limit. Meta in practice communicates an indicative deadline of around 7 days to respond to an internal complaint, which may be extended in complex cases. In practice, our formal notices addressed to Meta's counsel reach a decision within an average of about one month. Temporary suspensions (24h, 7 days, 30 days) are legally distinct from permanent deactivations, the latter requiring denser argumentation and additional legal grounds.
What to do when your internal appeal has already been rejected.
A rejected appeal through the Meta form or the Account Status workflow does not close the door to a new remedy. Article 20 of the DSA compels Meta to re-examine any complaint presenting new factual elements. Our firm builds an argumentation that differs from your first appeal, leverages statement-of-reasons defects and addresses the formal notice to Meta's internal counsel rather than to self-service tools.
Bringing the dispute to court when Meta refuses to cooperate.
When the formal notice and out-of-court avenues fail, the firm initiates judicial proceedings. For personal-use Facebook accounts, we file interim relief proceedings before the Paris Judicial Court on the basis of Article 835 of the French Code of Civil Procedure (manifestly unlawful disturbance) and Article 145 of the same code where in futurum evidentiary measures are needed, with substantive grounds drawn from Articles 9 and 1240 of the French Civil Code, Article 17 of the GDPR and Article 17 of the DSA. For pages, groups and Business Manager accounts operated as economic assets by brands and companies, we bring the action before the Paris Economic Activities Tribunal (Article L. 721-3 of the French Commercial Code) to obtain reactivation and compensation for business losses, lost advertising revenue, harm to commercial image and termination of contracts with partners and advertisers. Where hacking or impersonation is involved, the firm assists in filing a criminal complaint on the basis of Articles 226-4-1 and 323-1 to 323-7 of the French Criminal Code.
FAQ
Frequently asked questions.
META, Facebook's parent company, may decide to suspend your account if it detects a violation of its terms of service. However, since its judgment is mostly algorithm-based, errors are frequent. That's where we step in: to make META see reason and reverse its decision.
We find that in the overwhelming majority of cases handled by our firm, when it is indeed an error on META's part or in cases of hacking, we succeed in recovering our clients' Facebook accounts.
Note that we also intervene if your appeal has been previously rejected by META. In accordance with our ethical obligation not to index our fees on the outcome, set out in Article 10 of French Law no. 71-1130 of 31 December 1971, no refund can be offered.
Yes, absolutely. We can help by contacting META directly and their technical teams to recover your hacked or restricted account. We will ensure your account is secured once and for all after recovery (via the phone number associated with your account).
We draft a formal legal notice incorporating your context elements, legally substantiated to maximize our chances of success. Our team then sends the notice directly to META. Once received, we enter into direct contact with META's counsel and their technical teams.
Our fees, from €690 excl. VAT, include: building your case and analyzing your supporting documents, drafting the contextualized and legally substantiated formal notice, sending and tracking by registered mail to META, exchanges and negotiations directly with META, assistance in guiding you through restoring your account. The final fee is confirmed after the first meeting.
From our experience (hundreds of cases), the average time is one month between sending our letter and recovering the Facebook account.
No, we are a fully independent law firm, relying on current European regulations.
A deactivation presented as permanent by Meta is not legally irreversible. As long as the account, page and Business Manager data remains stored on Meta's servers, restoration remains technically possible and legally enforceable when the statement of reasons is deficient under Article 17 of the DSA.
Article 20 of the DSA requires diligent and timely handling of internal complaints without setting a fixed time limit. In practice, Meta communicates an indicative deadline of around 7 days. In practice, our exchanges with Meta's counsel result in a decision within an average of about one month after our registered letter is sent.
Losing access to the recovery email does not close the procedure. We rebuild your digital identity through other probative elements (ID documents, invoices for the linked phone number, Business Manager payment history) and require Meta to carry out an adversarial identity check under the right to rectification of Article 16 of the GDPR.
Yes. When amicable and out-of-court avenues fail, we file interim relief proceedings before the Paris Judicial Court (Articles 835 and 145 of the French Code of Civil Procedure) to obtain reactivation and, where appropriate, compensation for the prejudice suffered.
For Facebook pages and Business Manager accounts operated professionally, the action is brought before the Paris Economic Activities Tribunal to obtain compensation for business losses, lost advertising revenue and harm to commercial image.
When the page or Business Manager account is operated by a registered commercial entity, a brand or a creator carrying on a professional activity, the Paris Economic Activities Tribunal has jurisdiction on the basis of Article L. 721-3 of the French Commercial Code. For a personal account without commercial use, the Paris Judicial Court remains the court of general jurisdiction, the firm favoring interim relief proceedings to obtain swift reactivation.
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In short
INFLUXIO is a law firm based in Paris and Brussels. Has your Facebook account been hacked, suspended or banned? INFLUXIO Attorneys helps you recover your account. From €690 excl. VAT. More than 800 clients have already trusted INFLUXIO.
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Written and reviewed by
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Admitted to the Paris Bar and co-founding partner of INFLUXIO, Maître Maria BERRADA combines intellectual property and technology law. A CNIL-registered DPO, she advises AI model providers, deeptech startups, large corporates and institutions on GDPR and AI Act compliance, trademark and design law, and Web3. She previously headed the Intellectual Property and Innovative Industries department of a leading specialist firm and teaches at EFAP.
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