EU, United States, worldwide: we represent clients wherever they live. TikTok account suspended, hacked, disabled or banned? INFLUXIO is a firm whose lawyers focus on TikTok account recovery. We act against TikTok, from a legal demand letter to direct negotiation with its legal team, to force a legal review and pursue restoration of your account.
Tell us about your situation
Response within a few hours
How it works
We analyze the suspension, hack or lock and the evidence you have.
We send a reasoned legal demand to the platform's legal team.
We press the platform's legal team for a decision and keep you updated at each step.
European law firm, admitted in Paris & Brussels. We deal with TikTok directly; anywhere in the world.
We represent clients in all 27 EU Member States, in the United States and worldwide. For a suspended or banned TikTok account, we serve a legal demand letter on TikTok under Articles 17, 20 and 23 of the DSA, which guarantee reasons and a complaint route. In the US, we rely on California law and the platform's terms; elsewhere, on local law, with local counsel where needed. If the platform still says no, we seek restoration in court.
Where we work
The DSA and the GDPR apply the same way in every Member State. From Germany to Spain, Italy, the Netherlands or Poland, our legal demand letter is served on TikTok Technology Limited on the same basis as for any other EU client.
Your case is managed by our team and escalated directly to TikTok's US legal team. Local US counsel is engaged only when litigation or arbitration becomes necessary. American TikTok accounts are governed by the terms concluded with TikTok USDS Joint Venture LLC, which designate the law of the State of California.
United Kingdom, Switzerland, Canada, the Middle East, Africa or Asia: we build the demand on the terms of service you accepted, on the law of your country of residence and on the group entity responsible for your region, working with local counsel where a court filing is needed.
Client cases (anonymized)
Business account · Italy · Cosmetics brand
Banned for alleged scam after promotional videos the algorithm flagged as misleading.
Outcome: Challenge of the whole sanction history with business records. Account restored in four weeks and strikes lifted.
Personal account · Belgium · Parent
Suspended for an alleged breach of youth safety rules after a harmless family video.
Outcome: Evidence of the family, non-problematic nature of the content. Access restored in three weeks.
Creator account · Canada · Comedian, 180,000 followers
Permanent suspension after copyright claims against a parody sketch.
Outcome: Legal demand based on the parody exception. Account restored in five weeks.
Business account · United States · Fitness coach, Texas
Suspended for alleged misleading promotion after a paid program campaign.
Outcome: Case escalated to TikTok's US legal team with client contracts and receipts. Account restored in four weeks.
Client reviews
4.9/5 on Google“I had to call on INFLUXIO because my TikTok account was hacked, and having received no response from the platform, I contacted them for help. They took on my case right away, and I recovered my account just over a month later! Thank you.”
★★★★★ - Cyrielle U.
“INFLUXIO intervened and within 10 days, I was able to recover my account. I don't have the words to express my gratitude and the respect I have for this lawyer, with whom I always had excellent phone conversations. Thank you.”
★★★★★ - Leila F.
“I am very grateful to the firm; they successfully unblocked my account after Instagram's unjustified suspension and handled all communication with Meta's lawyers with great professionalism.”
★★★★★ - Maria N.
Pricing details
€850
European Union
$950
United States + worldwide
Our team, led by Alexandre Bigot-Joly, Raphaël Molina and Maria Berrada, has focused on social media accounts, TikTok in particular, for several years.
A single point of contact from the first message to the final decision. Each step is handled by the firm, in English and several other languages.
Designated as a Very Large Online Platform by the European Commission in April 2023, TikTok is subject to the reinforced obligations of the EU Digital Services Act. The platform must publish its moderation criteria, provide an accessible internal appeals mechanism and respond to reasoned requests within a reasonable timeframe. Our firm systematically relies on these obligations to demand disclosure of the factual elements grounding the ban and to obtain reactivation when the decision rests on an algorithmic error. These obligations concern European accounts. For clients based outside the European Union, we rely on the terms of service accepted at sign-up, on the law of their country of residence and on the escalation channels of TikTok USDS Joint Venture LLC, with the same method and comparable results.
TikTok accounts held in the United States are governed by TikTok's terms of service, a contract under California law in which TikTok commits to its own moderation rules and appeal process. Our legal demand holds TikTok to those commitments and to the duty of good faith that California law reads into every contract, and invokes state consumer protection laws against unfair practices where they apply. For California residents, the CCPA is used only to obtain a copy of the data linked to the account, which helps build the evidence; it does not by itself require reactivation. In practice, a documented moderation error, a hacked account or a business account with proven losses gives TikTok's legal team a concrete reason to correct its decision.
Outside the EU and the United States, the case rests on the terms of service you accepted, on the consumer and data protection law of your country of residence and on the TikTok group entity responsible for your region. In the United Kingdom, we rely on the UK GDPR and the platform duties under the Online Safety Act; in Switzerland, on the Federal Act on Data Protection; in Canada, on federal and provincial privacy laws. The same method applies in the Middle East, Africa and Asia, with local counsel where a filing on site is needed.
TikTok applies a progressive scale of cumulative sanctions: temporary suspensions of 24, 48 or 72 hours, visibility restrictions, then permanent ban after several violations within 90 days. Accounts accumulating strikes for content protected by free speech or wrongfully removed often stem from contestable moderation errors. Our intervention targets the global challenge to the sanctions trajectory rather than a single isolated takedown.
Before any contentious step, we ask our clients to retrieve the precise ground displayed on the TikTok warning screen and in the Help Center, together with the cumulative history of strikes notified over the past 90 days. That qualification drives the legal argument and the identification of any breach by TikTok of its statement-of-reasons obligation under Article 17 of the DSA for EU accounts, or of its own terms of service and the consumer rules that apply in the United States and in your country of residence. A vague, generic or contradictory ground already constitutes a usable lever in the legal demand letter.
To process your case efficiently, we expect dated screenshots of the suspension or ban notification, the account handle and username, the full list of strikes received within the preceding 90 days, the content removed that triggered the sanction, the emails from TikTok and any exchanges with the Trusted Flagger or the moderation team. The quality of these exhibits directly drives the speed of review and the evidentiary strength of the legal demand letter.
Article 20 of the DSA requires diligent and timely handling of internal complaints without setting a fixed time limit. Meta in practice communicates an indicative deadline of around 7 days to respond to an internal complaint, which may be extended in complex cases. In practice, our legal demand letters addressed to TikTok's counsel reach a decision within an average of about one month. Temporary suspensions (24h, 48h, 72h) are legally distinct from the permanent ban triggered by accumulated strikes, the latter requiring denser argumentation and additional legal grounds. These timelines apply in the same way to files outside the European Union, the legal demand letter then being addressed to the group entity responsible for your region.
A rejected appeal through the native TikTok form does not close the door to a new remedy. Article 20 of the DSA compels TikTok to re-examine any complaint presenting new factual elements. Our firm builds an argumentation that differs from your first appeal and addresses the legal demand letter to TikTok's internal counsel rather than to self-service tools. Clients located outside the European Union follow the same route, the demand being addressed to the entity of the group that handles their region.
If the legal demand letter and negotiation fail, the options depend on where you live. In the European Union, we can seek urgent relief before the competent court under the DSA. In the United States, any claim goes to the forum named in the terms (the designated court, or individual arbitration where the terms provide for it), and Section 230 of the Communications Decency Act generally shields platforms from claims based on moderation decisions, so litigation is a narrow path that a US lawyer assesses before any filing. For business accounts, we document lost revenue and affected contracts to strengthen the negotiation. Where hacking or impersonation is involved, we help you report it to the authorities (the FBI's IC3 in the United States, the police elsewhere). In other countries, we assess local law with local counsel.
FAQ
We recover the account in more than 80% of the files our firm handles. That figure covers cases where the suspension was an error on TikTok's part, and cases of hacking.
We also take on files where your appeal has already been rejected by TikTok. Our fee is fixed and agreed in writing upfront: professional ethics rules do not allow lawyers to tie their fees to the outcome, so you always know exactly what you pay.
A refusal does not close the case. We reassess the case with the platform's answers, strengthen the evidence and evaluate the two routes left under the Terms of Service: individual arbitration or the court designated in the terms. You receive a written recommendation before any further step.
The platform's appeal form routes your request to an automated review: no legal argument, no statement of reasons and no access to the legal team. A rejected appeal returns you to the same automated process. Our legal demand letter states the legal grounds enforceable against the platform, is addressed to its legal team and is followed up until a decision is reached.
Yes. Our account recovery lawyers act for clients in the United States, as well as across the EU and worldwide. We build the file, send a legal demand letter to the TikTok legal team and follow up until the account is restored.
The flat fee is $950 for the United States and the rest of the world, or €850 in the European Union, all inclusive, with a written fee agreement and a reply within a few hours.
TikTok offers a support form ("Hacked account" or "Unable to log in") that lets you report the loss of your recovery methods; an identity check may be requested.
When this automated channel goes unanswered, which is common, we rebuild proof of your digital identity (ID documents, phone bills, in-app purchase history, past correspondence with TikTok) and demand an adversarial identity verification under the rectification right in Article 16 of the GDPR, backed by a legal demand letter sent to the competent TikTok entity.
Immediately preserve all evidence of your previous control of the account: old TikTok sign-in emails, profile screenshots, the username, in-app purchase or creator earnings invoices.
Report the hack through TikTok's dedicated form, then file a criminal complaint for identity theft and fraudulent access to a data processing system: the complaint is strong evidence in the legal demand letter we then send to TikTok to obtain restoration of the account and reversal of the hacker's changes.
Based on the hundreds of cases handled by the firm, the average timeframe is around one month from the date our legal demand letter reaches TikTok. Straightforward files, such as an erroneous suspension or a well-documented hacking, are often resolved faster; accounts presented as permanently banned or files involving repeated violations require a denser legal argument and may take longer.
TikTok may decide to ban your account if it detects a violation of its terms of service. However, since its judgment is mostly algorithm-based, errors are frequent. That's where we step in: to get TikTok to reverse its decision.
Yes. We represent clients wherever they live. In the European Union, we rely on the DSA and the GDPR. In the United States, we act under TikTok's US terms. Anywhere else, we build the case on the terms of service you accepted, on the consumer and data protection rules of your country of residence, and on the TikTok entity that controls the account in your region.
We work in English and several other languages.
Yes. The DSA and the GDPR are EU regulations: they apply in the same way in all 27 Member States.
Whether you live in Germany, Spain, Italy, the Netherlands, Poland, Ireland or any other Member State, our legal demand letter is served on TikTok Technology Limited, the entity that handles TikTok accounts for Europe, on the same legal grounds and at the same flat fee. The whole case is handled remotely, in English and several other languages.
Yes. A United States TikTok account is governed by TikTok's terms of service, which designate California law. The DSA does not apply to that contract, so our legal demand letter relies on the commitments TikTok made in its own terms, on the contractual duty of good faith and on state consumer protection laws where they apply.
We send it to TikTok's legal team and work alongside US counsel only if a filing becomes necessary.
Section 230 of the Communications Decency Act generally protects platforms from lawsuits over their moderation decisions, so suing TikTok in the United States to force a reactivation rarely works. That is why our work starts with a written legal demand and negotiation, built on TikTok's own contractual commitments and on the facts of your case, such as hacking, impersonation or a documented error.
We give you an honest assessment before you commit.
Our all-inclusive fixed fee, €850 (European Union) / $950 (United States and worldwide), covers: building your case and analyzing your supporting documents, drafting the tailored, legally grounded demand letter, sending by tracked registered or certified mail to TikTok, direct exchanges with the legal team of TikTok, and follow-up with the platform until a final decision is reached.
This flat fee covers one account: if several accounts are involved, a tailored quote is provided. Your fixed fee is confirmed in writing before we start.
No, we are a fully independent law firm. We rely on the European regulations and, for clients outside the European Union, on the rules applicable in their own jurisdiction.
A deactivation presented as permanent by TikTok is not legally irreversible. As long as the account data remains stored, restoration remains technically possible and legally enforceable when the decision breaches Article 17 of the DSA for EU accounts, the platform's own terms of service in the United States, or the law of your country of residence elsewhere, or when the alleged facts are erroneous.
Sometimes, and the route depends on where you live.
In the European Union, we can seek urgent relief before the competent judge under the DSA. In the United States, the next step is the forum named in the terms (the designated court, or individual arbitration where the terms provide for it), with a US lawyer handling any filing; Section 230 limits claims against moderation decisions, so this option is assessed case by case.
Elsewhere, we assess local law with local counsel. You receive a written recommendation before any step is taken.
In short
INFLUXIO is an independent law firm acting in the EU, the United States and worldwide. TikTok account hacked, banned or disabled? Lawyers recover accounts in the EU, US & worldwide. All-inclusive fixed fee €850 / $950. Response within a few hours. More than 800 clients have trusted INFLUXIO.
Response within a few hours.
Written and reviewed by
Partner
Raphaël Molina is a co-founding partner of INFLUXIO whose practice focuses on intellectual property, digital law and online reputation disputes. He assists with recovering suspended, disabled or hacked social media accounts, including legal demand letters and appeals to platforms.
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