Recover TikTok account hacked or banned
Take back control of your TikTok.
Hacking, suspension, impersonation: our attorneys step in and recover your account, legally and lastingly, from €690 excl. VAT.
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What is the role of a lawyer for recovering a TikTok account ?
Recovering a suspended or banned TikTok account requires a formal notice served on TikTok Technology Limited (Ireland) under Articles 17, 20 and 23 of the DSA (Regulation (EU) 2022/2065), which guarantee reasons, a free internal complaint mechanism open for six months and access to out-of-court dispute resolution. LCEN summary proceedings may be brought if refusal persists.
Our commitments
Why choose INFLUXIO.
✓ Independence
We are a fully independent law firm based in Paris and Brussels, serving clients throughout Europe. Our team is rated 4.9/5 by our clients on Google Reviews.
✓ Expertise
We contact TikTok to recover your suspended, banned or hacked TikTok account through a formal legal notice. We then negotiate directly with TikTok to recover your account as quickly as possible.
✓ Experience
For several years, we have helped hundreds of people successfully recover their TikTok accounts, which proves particularly complex without our support.
✓ Transparency
We take no commission and work exclusively on a fixed-fee basis, with full transparency from the start of the engagement. No additional fees requested.
Client reviews
4.9/5 on GoogleWhat our clients say.
“I had to call on INFLUXIO because my TikTok account was hacked, and having received no response from the platform, I contacted them for help. They guaranteed they could recover my account within about a month. Indeed, I recovered my account just over a month later! Thank you.”
★★★★★ - Cyrielle U.
“INFLUXIO intervened and within 10 days, I was able to recover my account. I don't have the words to express my gratitude and the respect I have for this lawyer, with whom I always had excellent phone conversations. Thank you.”
★★★★★ - Leila F.
Contact
Contact INFLUXIO.
Would you like to schedule a meeting or get a quote?
We respond within 24 hours.
Pricing details
Learn more about our fees.
A single flat fee. From €690 excl. VAT.
Our team, led by Maître Alexandre BIGOT-JOLY and Maître Raphaël MOLINA, has specialized in social media and particularly TikTok for several years.
- ✓Building your case and analyzing your supporting documents
- ✓Drafting the contextualized and legally substantiated formal notice
- ✓Sending and tracking by registered mail to TikTok
- ✓Exchanges and negotiations directly with TikTok
- ✓Assistance in guiding you through restoring your account
TikTok under the DSA. Stronger transparency for European accounts.
Designated as a Very Large Online Platform by the European Commission in April 2023, TikTok is subject to the reinforced obligations of the EU Digital Services Act. The platform must publish its moderation criteria, provide an accessible internal appeals mechanism and respond to reasoned requests within a reasonable timeframe. Our firm systematically relies on these obligations to demand disclosure of the factual elements grounding the ban and to obtain reactivation when the decision rests on an algorithmic error.
The TikTok strikes system. Understanding cumulative sanctions.
TikTok applies a progressive scale of cumulative sanctions: temporary suspensions of 24, 48 or 72 hours, visibility restrictions, then permanent ban after several violations within 90 days. Accounts accumulating strikes for content protected by free speech or wrongfully removed often stem from contestable moderation errors. Our intervention targets the global challenge to the sanctions trajectory rather than a single isolated takedown.
Identify the exact ground of suspension before taking action.
Before any contentious step, we ask our clients to retrieve the precise ground displayed on the TikTok warning screen and in the Help Center, together with the cumulative history of strikes notified over the past 90 days. That qualification drives the legal argument and the identification of any breach by TikTok of its statement-of-reasons obligation under Article 17 of the DSA. A vague, generic or contradictory ground already constitutes a usable lever in the formal notice.
The exhibits we ask for to build your case.
To process your case efficiently, we expect dated screenshots of the suspension or ban notification, the account handle and username, the full list of strikes received within the preceding 90 days, the content removed that triggered the sanction, the emails from TikTok and any exchanges with the Trusted Flagger or the moderation team. The quality of these exhibits directly drives the speed of review and the evidentiary strength of the formal notice.
Real-world timelines observed by our firm.
Article 20 of the DSA requires diligent and timely handling of internal complaints without setting a fixed time limit. Meta in practice communicates an indicative deadline of around 7 days to respond to an internal complaint, which may be extended in complex cases. In practice, our formal notices addressed to TikTok's counsel reach a decision within an average of about one month. Temporary suspensions (24h, 48h, 72h) are legally distinct from the permanent ban triggered by accumulated strikes, the latter requiring denser argumentation and additional legal grounds.
What to do when your internal appeal has already been rejected.
A rejected appeal through the native TikTok form does not close the door to a new remedy. Article 20 of the DSA compels TikTok to re-examine any complaint presenting new factual elements. Our firm builds an argumentation that differs from your first appeal and addresses the formal notice to TikTok's internal counsel rather than to self-service tools.
Bringing the dispute to court when TikTok refuses to cooperate.
When the formal notice and out-of-court avenues fail, the firm initiates judicial proceedings. For personal-use accounts, we file interim relief proceedings before the Paris Judicial Court on the basis of Article 835 of the French Code of Civil Procedure (manifestly unlawful disturbance) and Article 145 of the same code where in futurum evidentiary measures are needed, with substantive grounds drawn from Articles 9 and 1240 of the French Civil Code, Article 17 of the GDPR and Article 17 of the DSA. For professional accounts operated as economic assets by creators, brands or companies, we bring the action before the Paris Economic Activities Tribunal (Article L. 721-3 of the French Commercial Code) to obtain reactivation and compensation for business losses, lost revenue, harm to commercial image and termination of contracts with partners and advertisers. Where hacking or impersonation is involved, the firm assists in filing a criminal complaint on the basis of Articles 226-4-1 and 323-1 to 323-7 of the French Criminal Code.
FAQ
Frequently asked questions.
TikTok may decide to ban your account if it detects a violation of its terms of service. However, since its judgment is mostly algorithm-based, errors are frequent. That's where we step in: to make TikTok see reason and reverse its decision.
We find that in the overwhelming majority of cases handled by our firm, when it is indeed an error on TikTok's part or in cases of hacking, we succeed in recovering our clients' TikTok accounts.
Note that we also intervene if your appeal has been previously rejected by TikTok. In accordance with our ethical obligation not to index our fees on the outcome, set out in Article 10 of French Law no. 71-1130 of 31 December 1971, no refund can be offered.
Yes, absolutely. We can help by contacting TikTok directly and their technical teams to recover your hacked account. We will ensure your account is secured once and for all after recovery (via the phone number associated with your account).
We draft a formal legal notice incorporating your context elements, legally substantiated to maximize our chances of success. Our team then sends the notice directly to TikTok. Once received, we enter into direct contact with TikTok's counsel and their technical teams.
Our fees, from €690 excl. VAT, include: building your case and analyzing your supporting documents, drafting the contextualized and legally substantiated formal notice, sending and tracking by registered mail to TikTok, exchanges and negotiations directly with TikTok, assistance in guiding you through restoring your account. The final fee is confirmed after the first meeting.
From our experience (hundreds of cases), the average time is one month between sending our letter and recovering the TikTok account.
No, we are a fully independent law firm, relying on current European regulations.
A deactivation presented as permanent by TikTok is not legally irreversible. As long as the account data remains stored, restoration remains technically possible and legally enforceable when the statement of reasons is deficient under Article 17 of the DSA or when the alleged facts are erroneous.
Article 20 of the DSA requires diligent and timely handling of internal complaints without setting a fixed time limit. In practice, Meta communicates an indicative deadline of around 7 days. In practice, our exchanges with TikTok's counsel result in a decision within an average of about one month after our registered letter is sent.
Losing access to the recovery methods does not close the procedure. We rebuild your digital identity through other probative elements (ID documents, invoices for the linked phone number, screenshots of previously published content) and require TikTok to carry out an adversarial identity check under the right to rectification of Article 16 of the GDPR.
Yes. When amicable and out-of-court avenues fail, we file interim relief proceedings before the Paris Judicial Court (Articles 835 and 145 of the French Code of Civil Procedure) to obtain reactivation and, where appropriate, compensation for the prejudice suffered.
For TikTok accounts operated professionally, the action is brought before the Paris Economic Activities Tribunal to obtain compensation for business losses, lost revenue and harm to commercial image.
When the account is operated by a registered commercial entity, a brand or a creator carrying on a professional activity, the Paris Economic Activities Tribunal has jurisdiction on the basis of Article L. 721-3 of the French Commercial Code. For a strictly personal-use account, the Paris Judicial Court remains the court of general jurisdiction, the firm favoring interim relief proceedings to obtain swift reactivation.
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In short
INFLUXIO is a law firm based in Paris and Brussels. Has your TikTok account been hacked or banned? INFLUXIO Attorneys helps you recover your account. From €690 excl. VAT. More than 800 clients have already trusted INFLUXIO.
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