How to unlock a banned, locked or permanently disabled Snapchat account
Take back control of your Snapchat.
Is your Snapchat account banned, locked or permanently disabled? INFLUXIO Attorneys obtain reinstatement from Snap Inc. through legal channels. From €690 excl. VAT.
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Our commitments
Why choose INFLUXIO.
✓ Independence
We are a fully independent law firm based in Paris and Brussels, serving clients throughout Europe. Our team is rated 4.9/5 by our clients on Google Reviews.
✓ Expertise
We contact Snap Inc. to unlock your banned, locked or permanently disabled Snapchat account through a formal legal notice. We then negotiate directly with the platform's internal counsel to obtain the lifting of the sanction as quickly as possible.
✓ Experience
For several years, we have helped hundreds of people successfully unlock their Snapchat accounts, which proves particularly complex without our support.
✓ Transparency
We take no commission and work exclusively on a fixed-fee basis, with full transparency from the start of the engagement. No additional fees requested.
Client reviews
What our clients say.
“My Snapchat account was locked overnight without a clear explanation. After several weeks with no response from the platform, I contacted INFLUXIO. They took over the case and I recovered my account within about three weeks. Serious, precise and reassuring support from start to finish.”
★★★★★ - Sofiane R.
“Snapchat account permanently banned for a generic reason. The firm drafted a very detailed formal notice addressed to Snap Inc.'s internal counsel. Result: reactivation obtained in just over a month. Highly recommended.”
★★★★★ - Manon T.
Contact
Contact INFLUXIO.
Would you like to schedule a meeting or get a quote?
We respond within 24 hours.
Pricing details
Learn more about our fees.
A single flat fee. From €690 excl. VAT.
Our team, led by Maître Alexandre BIGOT-JOLY and Maître Raphaël MOLINA, has specialized in social media and particularly Snapchat for several years.
- ✓Building your case and analyzing your supporting documents
- ✓Drafting the contextualized and legally substantiated formal notice
- ✓Sending and tracking by registered mail to Snap Inc.
- ✓Exchanges and negotiations directly with the platform's internal counsel
- ✓Assistance in guiding you through restoring your account
Snapchat under the DSA. Reinforced obligations for Snap Inc.
Designated as a Very Large Online Platform by the European Commission in April 2023, Snap Inc. is subject to the reinforced obligations of the EU Digital Services Act. The publisher of Snapchat must disclose its moderation criteria, provide an accessible internal appeals mechanism and respond to reasoned requests within a reasonable timeframe (Articles 14, 17 and 20 of the DSA). Our firm systematically relies on these obligations to demand disclosure of the factual elements grounding the lock and to obtain reinstatement when the decision rests on an algorithmic error.
The Snapchat sanctions system. From temporary lock to permanent ban.
Snapchat applies a progressive scale of sanctions: temporary lock (usually 24 hours), usage restrictions, then permanent lock after accumulated reports or in case of serious breach of the Community Guidelines. The most frequently invoked grounds are: sexual or explicit content, harassment, spam, accounts detected as operated by minors under 13, purchase or resale of accounts, and above all the use of unauthorized third-party apps (Snapchat++, Phantom, Casper) which trigger a near-automatic lock. Our intervention targets the global challenge to the sanction rather than a single isolated content takedown.
Identify the exact reason for the lock before taking action.
Before any contentious step, we ask our clients to retrieve the precise ground displayed on the "Your account has been locked" or "Your account has been permanently locked" screen, in the emails received from Snap (usually from noreply@snapchat.com or team-snapchat), and on the Snapchat Support page. That qualification drives the legal argument and the identification of any breach by Snap Inc. of its statement-of-reasons obligation under Article 17 of the DSA. A vague, generic or contradictory ground already constitutes a usable lever in the formal notice.
The exhibits we ask for to build your case.
To process your case efficiently, we expect dated screenshots of the lock or ban notification, the Snapchat username and Snap ID, the Snap Score history and recent activity, the exported Memories if accessible, all emails received from Snap Inc., an ID document and any proof of legitimate use of the account (contacts, exchanges, professional activity). The quality of these exhibits directly drives the speed of review and the evidentiary strength of the formal notice.
Real-world timelines observed by our firm.
The DSA sets an indicative deadline of 7 days to respond to an internal complaint, extendable by 14 days for complex cases. In practice, our formal notices addressed to Snap Inc.'s counsel reach a decision within an average of about one month. A 24-hour temporary lock is legally distinct from a permanent ban: the first usually resolves without intervention, while the second requires denser argumentation and additional legal grounds.
What to do when your Snapchat appeal has already been rejected.
A rejected appeal through the native Snapchat Support form does not close the door to a new remedy. Article 20 of the DSA compels Snap Inc. to re-examine any complaint presenting new factual elements, to which the possible referral to Arcom (the French Digital Services Coordinator) may be added. Our firm builds an argumentation that differs from your first appeal and addresses the formal notice to Snap Inc.'s internal counsel rather than to self-service tools.
Bringing the dispute to court when Snapchat refuses to cooperate.
When the formal notice and out-of-court avenues fail, the firm initiates judicial proceedings. For personal-use accounts, we file interim relief proceedings before the Paris Judicial Court on the basis of Article 835 of the French Code of Civil Procedure (manifestly unlawful disturbance) and Article 145 of the same code where in futurum evidentiary measures are needed, with substantive grounds drawn from Articles 9 and 1240 of the French Civil Code, Article 17 of the GDPR and Article 17 of the DSA. For professional accounts operated as economic assets by Spotlight creators, brands or companies, we bring the action before the Paris Economic Activities Tribunal (Article L. 721-3 of the French Commercial Code) to obtain the account unlock and compensation for business losses, lost revenue, harm to commercial image and termination of contracts with partners and advertisers. Where hacking or impersonation is involved, the firm assists in filing a criminal complaint on the basis of Articles 226-4-1 and 323-1 to 323-7 of the French Criminal Code.
FAQ
Frequently asked questions.
Snap Inc. may decide to lock or ban your account if it detects a violation of its Community Guidelines. Since its decisions are largely automated, errors are frequent, especially in cases of coordinated false reports or erroneous automated detection. That's where we step in: to make Snap Inc. see reason and reverse its decision.
The temporary lock (often 24 hours) is a precautionary measure that lifts automatically or after a simple verification. The permanent lock is presented as final by Snap Inc. and requires a formal challenge. Legally, neither measure is irreversible as long as the account data remains stored.
We find that in the overwhelming majority of cases handled by our firm, when it is an error on Snap Inc.'s part or an unfounded report, we succeed in unlocking our clients' Snapchat accounts. We also intervene if your appeal has been previously rejected by the platform.
In accordance with our ethical obligation not to index our fees on the outcome, set out in Article 10 of French Law no. 71-1130 of 31 December 1971, no refund can be offered.
Snap Inc. automatically detects the use of third-party apps modifying the official client and generally applies an immediate lock. Unlocking remains possible by justifying the uninstallation of the disputed app and by obtaining a compliance commitment. Our formal notice argues on the proportionality of the sanction under Article 17 of the DSA.
We draft a formal legal notice incorporating your context elements, legally substantiated to maximize our chances of success. Our team then sends the notice directly to Snap Inc. Once received, we enter into direct contact with the platform's internal counsel and their technical teams.
Our fees, from €690 excl. VAT, include: building your case and analyzing your supporting documents, drafting the contextualized and legally substantiated formal notice, sending and tracking by registered mail to Snap Inc., exchanges and negotiations directly with the internal counsel, assistance in guiding you through restoring your account. The final fee is confirmed after the first meeting.
From our experience (hundreds of cases), the average time is one month between sending our letter and the effective unlocking of the Snapchat account.
No, we are a fully independent law firm, relying on current European regulations and in particular the DSA.
A permanent lock presented as final by Snap Inc. is not legally irreversible. As long as the account data remains stored, restoration remains technically possible and legally enforceable when the statement of reasons is deficient under Article 17 of the DSA or when the alleged facts are erroneous.
The DSA sets an indicative deadline of 7 days to respond to an internal complaint, extendable by 14 days for complex cases. In practice, our exchanges with Snap Inc.'s counsel result in a decision within an average of about one month after our registered letter is sent.
Yes, in the vast majority of cases. Memories and saved Snaps are stored server-side by Snap Inc. and become accessible again as soon as the account is reactivated. In case of partial loss, we require full restoration on the basis of the right of access and rectification provided by Articles 15 and 16 of the GDPR.
When the account is operated by a registered commercial entity, a brand or a Spotlight creator carrying on a professional activity, the Paris Economic Activities Tribunal has jurisdiction on the basis of Article L. 721-3 of the French Commercial Code. For a strictly personal-use account, the Paris Judicial Court remains the court of general jurisdiction, the firm favoring interim relief proceedings to obtain swift unlocking.
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In short
INFLUXIO is a law firm based in Paris and Brussels. Snapchat account banned, locked or permanently disabled? Our attorneys obtain reinstatement from Snap Inc. through legal channels. From €690 excl. VAT.
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